Ten elements of hotel room service

Ten elements of hotel room service

1. Polite service: comply with service norms; outcall massage hong kong Smile service, polite to guests, "please" before the word, "thank you" after the word, "hello" never abandon; Take the initiative to say hello and try to remember the guest's name; Under no circumstances should you say "no" or "no" to a guest. Report things you can't handle, and don't say things you don't know or shouldn't say.

2. Professional development ethics: outcall massage services Establish a good professional and social ethics, do not use management work to take goods or money from guests; Do not open the guest's duffel bag (box) for any other reason, do not flip, use different guest's belongings, do not make outside calls in the room.

3. Risk management: Pay attention to the guests' actions. Report anything unusual, such as firearms, ammunition, flammable and explosive materials, pornography, gambling and drugs, as well as the guest's tendency to harm others or commit suicide.

4. Fire safety: Check whether the fire fighting equipment in the guest rooms and corridors is in good condition and whether there are fire hazards; Smoking is not allowed in floor workshops and other areas on the floor; If you find a fire, call the fire center quickly and try to put it out if possible.

5. Room key: Pay attention to the good room key, can not be placed or handed over to others; Unauthorized access to the guest room area is not allowed during non-working hours.

6. Visitors: Pay attention to people entering and leaving the floor. If suspicious persons are found, they should take the initiative to inquire and report to their superiors when necessary; Do not open the room door to guests without room number card and unrelated personnel in the hotel; When someone enters the room being cleaned, check their room key and welcome card carefully; If you are a visitor, politely ask him to wait in the lobby; In any case, when you leave the room, you should close the door behind you.

7. Some items left behind: Pay attention to improve the guest information whether there are any items left behind, you should immediately inform the room service center and make a record of the items found, and the room service center should contact and return the guests promptly and effectively. If the guests have left the hotel, the items left behind should be handed over to the on-duty management staff before leaving work; Valuables and documents should be handed over immediately, and guests' private business items should not be hidden.

8. Do not tip: pay attention to the image, do not ask for tips or property from guests in any way.

9. Foreign affairs discipline: Pay attention to avoid discussing politically sensitive issues with guests, do not disclose state secrets, do not accompany guests to visit, travel, entertainment, dine in and out of the restaurant without permission, do not invite guests to buy personal items.

10. Maintenance facilities: Pay attention to whether the room facilities are in good condition, especially whether the door closing device is adjusted correctly, whether the TV channel is adjusted correctly, whether the water, electricity and furniture need to be repaired.